How A Small Amazon Seller Used Managed Refund Service to Pay for His Helium 10 Subscription 

For This Solo Seller, Every Dollar Counts 

When you’re wearing every hat in your business—marketing, sourcing, customer service, and everything in between—efficiency isn’t a luxury, it’s a lifeline. 

That’s why Cody Gowler, a small business owner who sells home and office products under his brand Merely Home, turned to Helium 10’s Managed Refund Service—a powerful tool that helps Amazon sellers obtain reimbursements for lost or mishandled FBA inventory, incorrect customer refunds, and incorrect FBA fulfillment fees.

Challenges

Before using Managed Refund Service, Cody would manually identify and submit claims for reimbursement to Amazon Seller Support, but “with so many responsibilities on my plate,” he said, “this task often slipped through the cracks.”

As a one-man show, Cody knew he was losing money to Amazon errors, but he simply didn’t have the bandwidth to manually chase down every dollar he was owed.

Solutions 

When Cody discovered Managed Refund Service within his Helium 10 account, the idea of paying a small commission on successfully recovered reimbursements gave Cody pause. But it didn’t take long to realize the value of a hands-off process that gets real results. 

One of the features that stood out most? The transparency built into Managed Refund Service. 

Helium 10 makes it easy to track progress and see exactly what’s happening behind the scenes. Within the dashboard, sellers can view all open and completed claim tickets, as well as how much money they’ve recovered and how much they have in outstanding opportunities. Each Case ID links directly to Amazon Seller Central, displaying every message exchanged between Helium 10 and Amazon.

Results 

Since activating Managed Refund Service, Cody has recovered $277—with an additional $239 in new reimbursement opportunities. That’s real money he’s been able to reinvest into inventory, marketing, and testing new products. 

It’s also more than what his monthly Helium 10 subscription costs, which includes an entire suite of tools he uses for product and keyword research, optimizing his listings, analyzing his profits and losses, and more, rendering access to all these tools essentially free. 

“I quickly realized that without consistent follow-up, I was leaving money on the table. Letting Helium 10 handle this for me has been worth every penny,” he said. 

“For anyone skeptical about outsourcing this process, this level of detail and transparency is invaluable—it gives you confidence in the service while also offering documentation should you need to take further action.” 

“Sharing my perspective might inspire others—particularly smaller sellers—to take that leap of faith and invest in resources that can truly make a difference in their operations.” 

Ready to See What Managed Refund Service Can Do for You?

If you’re still manually handling reimbursements—or worse, not submitting claims at all—it might be time to let Helium 10 take the wheel!