How Helium 10 Helped Closeout Bats Recover $62,000 in Amazon Reimbursements

Closeout Bats, a family-owned reseller of baseball and softball equipment since 1992, manages around 740 active SKUs across their Amazon store, website, and physical storefront. We spoke with Matthew Bender, Director of Operations, to learn how Helium 10 has helped them manage their catalogue and recover tens of thousands of dollars without adding any additional hours to their team’s already busy workload. 

Challenges

Before using Helium 10, Closeout Bats decided which brands and products to carry based on word-of-mouth feedback from customers in their physical store. Their team also spent significant time with tedious manual research looking for the best products to offer. Since they  order thousands of units at a time, this method carried significant risk of ending up with either too much stock they couldn’t sell or missing out on  bestselling products.  

They also suspected they were losing money due to Amazon warehousing errors but had no idea how much they were potentially losing and no resources to handle claims since Matthew only had time to do Amazon reporting on a quarterly basis.

Solutions 

Matthew began using Helium 10’s Market Tracker 360 to compare and analyze the sales performance of multiple brands of sporting equipment side by side on Amazon. Coupling Market Tracker 360 with Helium 10’s Listing Builder tool, he was able to efficiently identify the best-performing brands they would carry while easily updating the many listings he manages as an authorized reseller of dozens of brands on Amazon. 

He also began using Helium 10’s Managed Refund Service to automate scanning for warehouse discrepancies with Amazon and filing claims to recover the money Amazon owed them.

Results 

Closeout Bats now makes much more informed decisions about which products they purchase for resale across all their channels. With Market Tracker 360, they can even observe which are the most popular amongst their customers using heatmaps that reflect sales across the US as they happen. 

Matt’s dedicated reimbursement recovery specialists at Helium 10 tracked and managed all of Closeout Bats’ claims for him, saving his team the work (and salary) of a full-time employee.  He has recovered $62,000 in owed reimbursements from Amazon since using Helium 10 with an additional $116,000 in pending claims as of this writing.

Conclusion

How much money are you leaving on the table? Sign up for a Diamond plan with Helium 10 today to get access to Managed Refund Service and start automatically recovering your money!