Helium 10 Buzz 11/7/24: Amazon Coupon Update | TikTok Shop Exclusive | Helium 10 Italy Workshop

We’re back with another episode of the Weekly Buzz with Helium 10’s Chief Brand Evangelist, Bradley Sutton. Every week, we cover the latest breaking news in the Amazon, Walmart, and E-commerce space, talk about Helium 10’s newest features, and provide a training tip for the week for serious sellers of any level.

How TikTok Shop is ‘reimagining’ Black Friday-Cyber Monday
https://www.retailbrew.com/stories/2024/10/31/how-tiktok-shop-is-reimagining-black-friday-cyber-monday

Alexa is now available as a new supply source for online video ads for self-service advertisers
https://advertising.amazon.com/en-us/resources/whats-new/online-video-ads-on-alexa-home-screen/

Explore Amazon’s new Virtual Holiday Shop—an immersive 3D shopping experience that makes it easier to find the perfect gifts
https://www.aboutamazon.com/news/retail/amazon-shop-holiday-gifts

How livestreams are taking over TikTok Shop
https://www.modernretail.co/technology/how-livestreams-are-taking-over-tiktok-shop/

But that’s not all—we’ve got some exciting updates from Helium 10 to share! Grab the chance to join us in Milan, Italy, for an empowering workshop co-hosted with Avask.

Helium 10 Elite Milan, Italy Amazon Seller Workshop
https://h10.me/milan – Use Code HELIUM50 to get 50% Off Your Tickets

Plus, we’re rolling out next-level tools like the enhanced Follow-up for bulk review tracking and the Managed Refund Service for Diamond members, ensuring you maximize your reimbursements from Amazon. And let’s not forget the mighty Helium 10 Market Tracker tool—essential for honing in on specific keywords to boost your product group’s market presence. Tune in to equip yourself with these serious strategies and gain a competitive edge in the Amazon-selling arena.

In this episode of the Weekly Buzz by Helium 10, Bradley covers:

• 00:48 – Amazon Coupon Update
• 02:29 – TikTok Shop Exclusive
• 04:24 – Country Specific Images
• 06:19 – Amazon DSP x Alexa
• 07:42 – 3D Holiday Shopping
• 10:20 – TikTok Shop Lives
• 13:06 – Helium 10 Italy Workshop
• 14:10 – New Feature Alerts
• 17:42 – Training Tip: Amazon Market Share Tracker

Transcript

Bradley Sutton:

New Amazon coupon change? Is live shopping finally taking off on TikTok shop, a new way to update images by marketplace. These stories and more on this version of the Weekly Buzz how cool is that? Pretty cool, I think. Hello, everybody, and welcome to another episode of the Serious Sellers Podcast by Helium 10. I am your host, Bradley Sutton, and this is the show that is our Helium 10 Weekly Buzz, where we give you a rundown of all the goings on in the Amazon, TikTok shop and e-commerce world. We give you training tips of the week and we also let you know what new features that Helium 10 has that will give you serious strategies for serious sellers of any level in the e-commerce world. Let’s see what’s buzzing All right, let’s go ahead and hop directly into the news. We’ve got what’s buzzing. All right, let’s go ahead and hop directly into news. We got a few news articles to go over today, some of them pretty interesting. Now, this first one is going to be from, actually, your Seller Central dashboard, in case you missed it, a pretty cool update that they are doing on coupons, which may be relevant to you, especially with Black Friday coming up.

Bradley Sutton:

Cyber Monday, maybe you’ve got some coupons plan. It’s entitled percentage off coupons can now be applied on up to five items per order. So what’s different? Well, before, if there was a percentage off coupon we’re not talking about the dollar off, you know, like $5 off but it was the ones where you can save, like 10% off. 15% off, the customer could only use one coupon per order. So let’s say you know they had, you know from your store, three different items that they wanted to get, but each of them had a 10% off coupon. The customer would have to order that three times, like three separate orders. They couldn’t add all three to the cart and have that coupon work. Now, when you create a coupon in seller central you can select no for limit redemption to one per customer. Now that means the percentage off coupon can be applied to a maximum of five items per order. All right, if you select yes in that section, only one coupon is going to be allowed to order, all right. So again, for example, it gives an example here If a customer clicks a 10% off coupon, let’s say the offer price is $50. Okay, and then they buy three of your items. They’re going to be able to use the coupon on all three items in one shopping cart for a $15 discount total. Why is that? Well, if it’s 10% off, it’s a $50 item each one. That means it’s $5 off, but again, we’re talking about three items total of $15 off. So again, a pretty cool update here. You’ll keep that in mind as you’re creating your coupons here in this shopping season and beyond.

Bradley Sutton:

Next article, switching marketplaces. Now is an article from retailbrew.com and it’s entitled how TikTok shop is re-imagining Black Friday and Cyber Monday. Now, this is interesting because they’re doing something a little bit different. Now, historically, a lot of the sellers maybe I could say most who are selling on TikTok shop they’re probably selling on Amazon the same product as well. Right, very rarely do you see larger sellers launching TikTok shop only products that you know they just came up off the top of their head and they’re not selling it on other marketplaces. But now TikTok, it says, wants to offer US shoppers products from lesser known, smaller DTC brands that may not have the resources to operate on rival platforms like Amazon. All right, so that’s interesting, ok. Now it’s saying that new product launches, exclusively for Black Friday, will be on TikTok shop shelves in November. Now this is like some special new promotion that some TikTok shop sellers are going to be able to participate in. However, according to this article, it seems like you’re only going to be able to participate in it if you have a product that is TikTok shop exclusive, in other words, not on Amazon or Shopify or Walmart or other websites. Now this article goes on to say how there still will be special ways to participate in Black Friday, Cyber Monday, even for bigger brands or ones that are across platforms. But how many of you guys are shipping or selling on TikTok shop these days? I’ve started it on a couple of my accounts and it’s going pretty pretty well for not that much effort my accounts. So I think it’s definitely something that you guys should consider starting on, especially if you are based in the United States. If you’re based overseas, it’s a little bit harder to get a TikTok shop open. But let me know in the comments below how many of you guys are selling right now on TikTok shop and how many of you are going to participate in some kind of Black Friday, Cyber Monday deals.

Bradley Sutton:

Next article is going back to Seller Central. It’s entitled Image Managers’. Country-specific Features Give you More Control Over Visuals. All right. So we announced something like this before, but it’s kind of like a reminder by Amazon In case you didn’t know. You know, historically a lot of sellers had problems when they’re selling a product, you know, maybe, let’s say, in USA, and then they expand to the Mexican marketplace, or they expand to Amazon Germany, right, or they expand to Amazon Japan. Well, amazon would pull in the listing information right, the images right, and maybe the rest of the listing is translated okay. But the images that share across the platform and sometimes you change your image in US well, it changes it across. You know the platforms.

Bradley Sutton:

Now, for those selling in marketplaces with other languages, you want you know the images to be for that marketplace, especially if you’re using infographics that have you know words on it. You don’t want you know Japanese words, you know coming up in your Amazon Germany marketplace. So now Amazon’s like saying, hey, we’ve got new country specific features in the image manage tool. Right, you can view and delete localized images that display in a specific country, such as images that contain text in the local language. So the new features in this tool are country specific image views, so you can view both global and country specific images in separate sections, and now an image deletion capability, where you can delete country specific images directly from image manager to keep your library organized and up to date. So those are two like mini features, but perhaps this whole feature of of this, this page, is new to you and you were just thinking that you could only edit your images with flat files or in the edit listing in each marketplace and you’re worried that the same image would publish across marketplaces. Make sure to check out your image manager tool, especially for those of you selling in multiple marketplaces.

Bradley Sutton:

Next article is from Amazon itself and it’s entitled Alexa is now available as a new supply source for online video ads for self-service advertisers. All right, there’s been rumblings that that there’s going to be more of an emphasis on shopping on Alexa, especially if Alexa goes the generative AI route. But even before that happens, you can now, if you’re advertising with amazon DSP, you can now select Alexa as a video supply source. All right, so those advertisers, if you’re running self-service online video ads on amazon DSP, you are going to be able to see Alexa as an additional inventory supply that is checked by default for video line items. Now one question you might have is well, amazon is cost per click pay per click right. When is a click recorded? Well, it says here it’s recorded when the customer clicks on the autoplaying online video ad on the Alexa home screen to launch the video ad in the full video screen view. So it sounds like if the ad just plays and maybe the person in their house is across the room, they just listen to it, and maybe the person in their house is across the room, they just listen to it. They’re still getting that view, but you’re not going to have to pay for the click unless they actually go to their Alexa device and click it to expand the video out to full screen. For now, this is available only in the United States.

Bradley Sutton:

Next article, also from Amazon, and it’s entitled Explore Amazon’s New Virtual Holiday Shop an immersive 3D shopping experience that makes it easier to find the perfect gifts. That’s literally the for those listening in their cars or on the radio and not seeing this on YouTube. That is literally the entire title for this article, and it’s you know. We’ve talked about this before and shown you how. You know, some big, huge sellers have access to these like 3D storefronts, right? So that’s what’s happening, where there’s going to be these virtual holiday shops. That has 3D technology powered by Amazon Beyond that will showcase different products that buyers can buy All right Now this is mainly right now for huge companies.

Bradley Sutton:

It says items from sought after brands like Beats and Kim Kardashian, Kate Spade, Bumble and Bubble Coach, et cetera, et cetera. So you can kind of like you know, for those not watching this on YouTube just it’s like you’re going into this virtual reality for a shop and you’re looking at shelves and different. There’s like Easter eggs where products, their product offers, are going to come up if you find the Easter eggs on the top of the shelf somewhere or something like that. But it’s this kind of like virtual reality shopping experience. Now, the reason why I mentioned this even though it probably doesn’t affect 99.9% of us who aren’t beats by Dre and Kim Kardashian etc. Is that again, this is kind of like a preview of what could be the future for even just regular sellers. Remember, before you know, prime video and different advertising on TV and stuff was only available to like humongous you know sellers. Services like AMC was only available to bigger sellers who are using DSP. A lot of the things that start off at the top level of Amazon sellers and brands eventually trickles down for the rest of us, and so, you know, I could absolutely imagine a world where these virtual reality based shopping experiences are going to eventually be open to the rest of us and then maybe we’re going to be able to make a virtual reality like shopping kind of mall or mini room where we can have our products. Like, imagine a spooky one where I can design it and then there’s coffin shelves on the wall that people can buy and bat-shaped bath mats and all of our other spooky, Manny’s Mysterious Oddities products. What about you guys? How’s your creative mind Like? Can you start thinking about how you would design your virtual shopping mall? Those of you who want to get a preview of how it’s going to look, make sure to check out your regular Amazon app. Go to some of these big brands and maybe you’ll be able to see these virtual holiday shopping centers.

Bradley Sutton:

Next article is from modernretail.co and it’s entitled how Livestreams Are Taking Over TikTok Shop. You know, for literally years now the four years we’ve been doing the weekly buzz we have been talking about articles and articles about how live shopping. Different marketplaces keep trying to make it a thing you know Amazon, et cetera and it just doesn’t seem to take off in this country, like it has in China, for example, where it is huge, booming business. But now more and more we’re reading about perhaps you know things are shifting and it’s mainly because of TikTok shop. So this article here talks about a brand called BK Beauty. They hosted an eight-hour live stream. Remember we did a seven-hour Meganar, a live webinar, in Helium 10 a few weeks ago, where they’re like, hey, we can do one better, we’ll do an eight-hour live stream. And they did it at the brand’s headquarters in Austin, texas, and the eight-hour live stream ended up getting them $100,000, over $100,000 of sales in eight hours. Is that worth the eight hour live stream? All right, that is pretty amazing. All right, $100,000. Now, a couple of weeks later, it says that TikTok flew the BK Beauty staff members to their own studios, the TikTok studios in LA, to do more live streams. And then now TikTok gave them like this whole big fancy setup in order to live stream again and then they ended up doing a 10 hour live stream and that was so successful that it says BK Beauty has now made live streaming a key part of its e-commerce strategy and they’re going to go to the LA studio again for TikTok this month to do even more.

Bradley Sutton:

You know Black Friday and Cyber Monday campaigns for, for live selling. But again, you know, does this mean that finally, you know, live streaming is going to take off? I’m still a little bit hesitant to say that I need to see more success stories, but I have been hearing a little bit more rumbles around live streaming lately than, like, say, last year. Um, thanks to Tik TOK shop. Uh, those of you selling on Tik TOK shop, are you doing live streaming? You don’t have to do it in a fancy studio or go eight hours live. Um, you know, give it a test, uh, sign up for it. And you know, do a test, sign up for it and do a test, maybe just in your own home studio. Or you don’t even have a studio, just do it in your bedroom. See how it goes. Sometimes TikTok shop buyers are kind of like open to genuine streams and videos. They don’t need fancy setups all the time, but it’s worth a try. I don’t think you’ll be able to get $100,000 in eight hours, but let’s see what you can get if you do live streaming on TikTok shop.

Bradley Sutton:

All right, last up, last call, all right for next week, just in a couple of days, on Monday, myself and Shivali and a bunch of other top speakers from around the world will be in Milan, Italy, for our first ever Helium 10 workshop there in Italy, all right, so it’s going to be on the 11th Monday and it’s going to be co-hosted by Avask, and you can get there by going to h10.me forward slash Milan, h10.me/milan, and it’s going to be an all day event. We’re going to have lots of networking. If you want to save 50% on the tickets, the tickets are already cheap it’s only like 89 euros, I think but if you want to save another 50% off, use the code Helium 50, helium 50 upon checkout. It would be great to be able to meet you guys out there. I just talked to somebody last night on Instagram. He’s like let me book my flight and get over there, I’ll see you on Monday. So if you guys are in Europe, I would love to see you in Milan, Italy, on Monday.

Bradley Sutton:

All right, that’s it for the news this week. Let’s go ahead and hop into our new feature alerts from Helium 10. Now, the first one is about follow up. All right, so, first of all, follow-up is a tool that every Helium 10 platinum member and above has access to, all right, so it’s not like something that’s gated at a very high level. You can set up, guys, uh, your, your follow-up for all your products to send automated review requests using either the Amazon request review or even your own custom email. But an important aspect of this is being able to measure hey, how are your review requests working? Like, what kind of engagement are you getting? Like, how many ratings and reviews are you actually getting as a result of your outreach campaign? Well, the new feature is now you can do that in bulk, all right. So how this works is right here in your follow-up dashboard. These are the rating trackers that you can actually see. You can see how many reviews requested and then how many uh ratings you received, and so you can see your request and rating conversion rate, right. So now the new thing is, go to your product ratings tab right here, and then you can do bulk the ones that are not active. So, for example, I’m going to go ahead and select the united states marketplace and I’m going to be like, hey, here’s, my egg tray is not active. I see here, my large coffin shelf isn’t active, so I just select as many as I can. Uh, you guys should select all in opinion, that all of your active products and then hit enable product rating tracking. All right, so if you’re new to follow up, you’re not going to be tracking any of them, all right, so make sure to go ahead and hit enable product rating tracking and that will go ahead and start tracking so you can see how many reviews you’re getting week by week, month by month, et cetera.

Bradley Sutton:

Next new update is going to be, for some of you, diamond members All right, so we’ve been rolling this out little by little. Uh, check your account. All right guys. So if you have a diamond account, check your account on the very top. Do you have something that says manage refund service? All right, so this is a new feature that is coming out to diamond members. Before it was only our supercharger counts, but this is the Helium 10 version of being able to get you reimbursements and refunds from Amazon, but where Helium 10 is the one that’s actually going to go in and set everything up for you. Like, we have refunding. You guys know about refund genie, where we’ll give you the reports for loss and damage items and then you submit it to Amazon in order to get the money back. Well, with MRS or managed refund service, we’re the ones who are going ahead and fighting with Amazon for you, filing those claims and arguing with Amazon, trying to get your money back, and then Helium 10 takes a percent of whatever we find for you, all right. So, those of you who have diamond plan, you’re not automatically entered into this, but let me show you what you can do. You hit manage refund service. Now mine is going to be already active, but what you’re going to want to do is, if you have that, just go here. You can see in one of my accounts I got 400 bucks already back and you’re going to hit set up account, all right. So hit set up account and it will like run you through the system. Again, we’re only taking 15% of whatever we find. So, like, if we can’t find any money that you’re owed and we can’t win any money for you pay us nothing, all right. So this is a new feature for some Diamond members. Eventually, all diamond members will have it later. So if you want to see if you have access to it, just go to your dashboard and see if you have managed refund service there, all right?

Bradley Sutton:

Next up, let’s do our training tip of the week, and this is a tool that sometimes I think people sleep on. It’s been. We’ve had this tool for maybe four years now. It’s called market tracker, all right, and this is available at all levels of Helium 10. Even if you have Platinum, Diamond, doesn’t matter. I highly recommend setting this up for every single one of your product groups you have, all right, for example. Uh, I’ve got a product that is a bat shaped bath mat, all right. So I set it up, and the first thing that I did was I set up the very specific keywords. Don’t do broad keywords like bat bath mat. Um, you know, I’m sure I get some sales from the keyword Gothic decor, but that’s very broad right. I pick very, very specific keywords. It doesn’t have to be your best keywords or the highest search volume. You want to pick the keywords that really define your product. So I did bat bath mat. I put bat rug and bat bath rug right, and then you put in your own products and those who you already know are your direct competitors, and then we set up the market.

Bradley Sutton:

And then the reason why this is cool is the kind of things that you are looking at. First of all, is your market volume, right. So many people sometimes say, oh hey, is anybody sales down? Or I’m not sure if I’m doing really good, my sales are down. This is terrible, but sometimes, if your sales are down, there’s nothing wrong with that why? And your sales are going to go down. Well, you’re just staying with the market, all right. Your market share, your piece of the pie, is what matters, all right. Your percentage of how big your pie is? Now, if the whole pie gets smaller, as long as your piece of the pie stays about the same percentage, you’re not doing too bad, all right. So that’s what Market Tracker can do is telling you, hey, what’s the size of the pie, and then what is your market share? So, like, my market share of the Bathmat market is 7.8%. And then, over time, how is your share changing? I used to have 15% of the market, look here but now I’m only at 6.9%, 7%, so I’m losing market share, right?

Bradley Sutton:

The other thing that this tool does is it gives me a heads up if there is a new mover and shaker that it detects in my niche. So, for example, it’s saying hey, look at this, um bat bath mat. You know, do I want to track? I’m like, yeah, that looks like a bat bath mat. I’ll go ahead and track it. I don’t have to be like trying to look for new products that are popping up in the in the niche. I don’t have to be constantly refreshing my keywords hey, is there a new mover and shaker in my niche? No, market Tracker is going to tell me. Sometimes it’s going to throw me some products that it’s suggesting that could be in my niche but it’s not really like.

Bradley Sutton:

Look at this one here’s a Halloween bat or bath rug, but it looks like ghost or something. Is this my direct competitor? Is this a bat shaped bath mat? No, so I’m going to hit ignore, right. But before I do that, I’m going to go ahead and copy this ASIN and I might want to go ahead and either. Number one, think about it as a potential expansion to my product line, like if I’m selling bat-shaped bath mats, maybe this ghost-shaped bath mat would hit my target market, right. But number two, I might test this in one of my ASIN targeting campaigns in PPC, you know, maybe a sponsor display campaign or a product targeting ad.

Bradley Sutton:

Here’s another one, a coffin shaped bath mat right Again, that could be a potential new product for me or at the very least somebody who might be interested in a bat shaped bath mat. They could be interested in a coffin shaped bath mat. Maybe I want to go ahead and target this product in a PPC. So again, this tool is super cool. It’s been around for years, but I think a lot of you haven’t been utilizing it. Make sure for each and every one of your product groups. Go into market tracker, create your market and start tracking how you’re doing in your niche. Is your size of the pie increasing or decreasing, who are the new movers and shakers in your niche and what are some potential product line extensions and what are some potential targets for product targeting ads? This tool can do all of that and more, but only if you use it. So make sure to get in there today and start using it. All right, guys. That’s it for this week’s news. We’ll see you next week to see what’s buzzing.

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